DELIVERY

We will try to ensure that for orders in Cyprus the delivery will be made within 2-3 working days. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed.

RETURNS POLICY

The Returns Policy is for goods purchased on the website. Unwanted goods may be returned for a refund (shipping costs excluded) provided that:

• • You have requested to return your items within 14 days of receipt of goods

• • You have returned the goods for refund within 14 days of receiving your order

Andele Boutique cannot accept the following returns:

• • Any item requested for return outside the 14-day timeframe

• • Items that have been worn, washed or altered

• • Items where the tag has been removed, unless the item is deemed faulty

• • Items where the branded packaging has been damaged

Goods are classified as faulty if they are received damaged or have been sent incorrect, where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.

Footwear will only be accepted if returned in the original box in an undamaged condition. Please use protective outer packaging when returning.

A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note that processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.

In cases where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover these fees by contacting your local customs bureau directly.

Please note other return costs will be the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods.

Returns Procedure

In order to return any unsuitable item (excluding sale items) you will have to:

• • Login in to your personal account

• • Click on ORDERS button to open order made

• • Select the required order  number and click the RETURNS button, and agree with RMA policy

• • Wait for your request to be approved

• • Our customer care team will contact you in case we need additional clarification regarding your request

• • After your request has been approved, our customer care team will send you a prepaid return label along with instructions on how to proceed with the return

• • Package your items carefully, with each item in the condition you received it and with all labels attached

All returned items must be dispatched to the following address:
Andele Boutique, Vasileos Georgiou 54, Potamos Germasogias, Limassol, Cyprus 4048.

For additonal information please read our Terms & Conditions and Privacy Policy